Frequently Asked Questions

  1. COVID-19 Shipping Update
    We're operating as normal and we don't expect any delays, however it might take your courier/logistic company a little longer to deliver your parcel.

  2. How Does Shipping Work?
    Thankify partners with global merchants and artisans in order to provide you the most interesting products, at affordable prices. This means that your product is sourced both locally and globally.

    Since we ship directly goods directly from the origin countries, so your item may take 2 - 5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

    We offer international shipping options too - no matter where you are, you can buy from us!

  3. How Can I Track My Order?
    Your order is tracked via a tracking code.

    We will send you the tracking code of your order(s) to the email you used when placing your orders. This email will also guide you on how to track your package. Please note that tracking information will be displayed 2-5 days after you’ve received your email notification purchase.

  4. When Will My Tracking Information Appear?
    You should notice tracking event updates within 48-72 hours after you have received your tracking code.

  5. Why Does My Tracking Information Stopped Updating?
    Your shipment status remaining unchanged may be due to delays in shipment. Shipment delays could be due to e.g. weather incidents, customs or backlogs.

    Please kindly note that tracking information can be displayed after your order has been shipped.

    If you're buying from outside of the continental U.S., your country's customs department may decide to hold your items at the border temporarily, often without explanation!

    Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately. If for some reason your order is never released by customs, we'll send you a replacement!

  6. What If I Need to Return Something?
    No worries! Contact us right away, and we'll help guide you through the process.
     
  7. How Do We Contact You with Press Inquiries?
    Send us an inquiry via this form, and we'll get back to you as soon as we can.

  8. Why Do I Have to Pay An Extra Fee to Shipping Company for Receiving Order?
    This rarely happens. If it does, it usually means you are either staying in a very remote area, or there is an imposed custom tax by your country. In this case, please kindly pay the carrier company the required fee to receive your order.

  9. Which Currency Are You Selling In?
    Our products are set in US dollars, but our system will automatically convert the product pricings to your local’s currency for you!

  10. How Can I Modify My Order?
    If you would like to request a change in anything in your order, please contact us via email hello@thankify.com within 12 hours after placing your order.

    In the event that your order has been shipped, we are unable to change your order.
     
  11. What Do I Need to Do If I Receive a Defective/Damaged Product?
    We strive to deliver the best quality product to customers. In some unforeseen circumstances that you do receive a defective/damaged product, you can find out more at our Return Policy.
     
  12. What Should I Do If I Provided You With a Wrong Shipping Address?
    In the event where you’ve provided an incorrect shipping address, you should contact us immediately with your correct address. Our team will then proceed to check whether we’re able change your order’s destination for you.
     
    If your order has been shipped out, we are really sorry but we are no longer able to change your destination for you nor send you another packet without any additional fee.
     
  13. What Should I Do When the Tracking Shows "Returned to Sender"?
    There are two common reasons that your package has been returned: either your shipping address is incorrect/insufficiently filled, or you are absent at the time the packet was attempted for delivery.

    In the event that your shipping address was incorrectly filled, unfortunately we won’t be held responsible since your order was shipped out to the address that you provided us and the misinformation was not made on our end. Otherwise, we are willing to send you a replacement.

    If the second attempted delivery isn’t able to reach you, we’re sorry to inform you that we would no longer be able to help you out with this.